The following disclaimer is intended to inform users of the limitations and usage guidelines of the Citibot AI chatbot available on the City of El Segundo’s (“City”) website. Please read this disclaimer carefully before engaging with the chatbot.

If you need emergency assistance, dial 911 immediately.  Emergency assistance is not available through the chatbot.

Disclaimer: You are interacting with an AI-powered virtual assistant, not a human. This chatbot is designed to answer basic City-related user questions based on information provided on the official City of El Segundo website.

General Information: While the City strives to provide accurate and up to date information through its website, the City cannot guarantee the accuracy, completeness, or up-to-date nature of the information provided. The City recommends that you use responses as a starting point and verify the information in the linked public documentation sources. This chatbot does not provide professional advice, including but not limited to, legal, financial, or medical advice. You should consult a qualified professional for advice concerning your specific situation.

User Responsibility: Users of the AI chatbot bear sole responsibility for their interactions and reliance on the information provided. It is important to exercise caution and use your discretion while interpreting and acting upon the chatbot's responses. By using this chatbot, you agree that the City is not liable for any actions, losses, or damages resulting from your reliance on the information provided. Use the chatbot at your own risk.

Data Privacy and Security: Be aware that chatbot conversations may be reviewed by the City and Citibot to improve results. The City and Citibot will regularly review queries and responses and provide feedback to the chatbot to continually improve the responses.  Do not share any sensitive or personal information in your conversations.

Citibot manages privacy data with utmost care. Under no circumstances will any Personally Identifiable Information be shared, sold, leased, licensed, or transferred in any way to a third party for any marketing purpose or other purpose.  The only data Citibot collects is the queries submitted by users and the responses those queries generate.

Citibot generated data for its customer is stored in its secure cloud storage facility exclusively for its customer. The data generated by “Elsa Gundo” is the property of the City of El Segundo and will be stored indefinitely until such time that the City elects to purge any of the data. 

By using the City’s AI chatbot, you indicate your acceptance and understanding of the above disclaimer. If you do not agree with any part of this disclaimer, the City recommends not using the chatbot.